You can switch your customer’s mortgage online if:

• They don't want to change their borrowing amount.
• They want to keep the same term.
• They don't want to add or remove any parties to or from the mortgage.
• They don't want to change the repayment method.
• They still use the property in the same way eg. it's still your main home.
• They can still meet your mortgage repayments.
• The mortgage term does not run beyond when they expect to retire from work.
• They do not rely on any of the following to make your mortgage payments and/or (in the case of interest only mortgages) to repay the balance that will remain outstanding at the end of the term:
  • income received in a currency other than pounds sterling; or
  • assets held in a currency other than pounds sterling (including non-UK property or land)?

Please note to switch online you will need your customer’s mortgage account number. You can find this on mortgage statement or other mortgage related letters.

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