If at any time you need assistance we are here to help you.

How to contact us

Panel Registration

For all queries relating to joining our panel and registering to use our online application, please refer to our Panel Registration page.

Applications

For issues submitting an online application, please refer to the FAQs in the first instance or call 0800 6783 066, lines open 9.00am to 5.00pm Monday to Friday.

For updates on an application you have already submitted in the first instance use case tracker or call 0800 9178 363.

Proc fee queries

For all proc fee queries, please e-mail ms.broker.procurement.fees@cybg.com

Additional Customer Support

Do you have a mortgage customer that needs a little extra help or support? Provide their contact details, and one of our Specialists will be in touch. Complete form

Find your Business Development Managers

Our BDMs are here to help you with both Virgin Money and Clydesdale Bank mortgages.

Find your BDMs (This link opens in a new window)

Large loan new business enquiries

If you have a new business enquiry for a loan of £750k+ which is complex or doesn't meet our standard lending criteria, you can speak to our underwriters directly.

Call 0113 224 1369

Open 9.00am to 5.00pm Mon-Fri

Making a complaint

We take complaints very seriously, and if you are not satisfied with any aspect of one of our products or services, please tell us. We would like the chance to put it right.

Find out more

Quick links

Our online application makes it quick and easy to apply for your customer

Apply online

To discuss product and policy queries, or for advice on making an application, speak to your Clydesdale Bank and Virgin Money BDM.

Find your BDMs

Can't find what you need on our product and lending criteria pages? Try live chat

To see how we manage your data, read our privacy notice

Chat now

To discuss applications already submitted, please call 0800 917 8363.*

*Monday - Friday, 9.00am - 5.00pm, except Wednesdays, 9.30am - 5.00pm

Procuration fee enquiries

Email us

Contact us

General enquiries and case updates

0800 917 8363

Monday - Friday, 9.00am - 5.00pm
except Wednesdays, 9.30am - 5.00pm

In the first instance please check the Case Tracker.

Lending policy and new business enquiries

To discuss product and policy queries, or for advice on making an application, speak to your Clydesdale Bank and Virgin Money BDM.

Find your BDMs (This link opens in a new window)

Live chat with us about our lending policy and products

Chat with us if you can't find what you need on our product and lending criteria pages.

To see how we manage any data you share, read our privacy notice

Live chat