The European Commission has established an Online Dispute Resolution Platform (ODR Platform). It is specifically designed to help customers resident in the European Union (EU) who have a complaint about goods or services bought online from traders established in the European Union. You can submit your complaint online through the ODR platform in any of the official languages of the EUnion. The ODR platform can then submit your complaint to the Financial Ombudsman Service to facilitate resolution of your complaint.
You may use the ODR service if you are resident in the EU and have a complaint about a product or service purchased from us online. As the ODR platform will ultimately re-direct your complaint to the Financial Ombudsman Service, you may prefer to contact us or the Financial Ombudsman Service directly in the first instance.
Get in touch with us or the Financial Ombudsman Service about a complaint.
If using the ODR Platform you may find the following information helpful:
*Clydesdale Bank PLC which also trades as Yorkshire Bank is a member of a Group of companies (“the Group”). The Group includes Clydesdale Bank PLC, each subsidiary or holding company of Clydesdale Bank PLC from time to time and each subsidiary from time to time of any such holding company. A complete list is available on request.
If you are not an intermediary of the Bank, you should not refer to the information contained in this website. If you are a professional and you reproduce any part of the information contained in this communication, to be used with or to advise retail clients, you must ensure it conforms to the Financial Conduct Authority's mortgage conduct of business rules. This site is intended for UK residents (who are intermediaries of the Bank) unless otherwise stated.
Clydesdale Bank PLC Registered in Scotland (Number SC001111). Registered Office: 177 Bothwell Street, Glasgow G2 7ER.
