It’s good to know when you’ll hear from us, so we’re posting our processing times to keep you updated.
National service update
We’re currently processing applications received on the 24th October 2023 and will contact you within 72 working hours with an acknowledgement. For the quickest turnaround, please submit your documents, via the portal, when submitting the case.
For documents not submitted via the portal, these are taking 24 hours to be manually uploaded to your application from the email mailbox.
Once successfully uploaded to the application, we’re taking 4 working days to process and assess a document.
*Average time taken from application to Offer: 14 days
Processing your applications
The applications processed most quickly are the ones that meet our packaging requirements. Make sure you’re including everything we need by checking here before you submit.
Tracking your cases
If you have already submitted an application, you can use our case tracking system to stay up to date. Find out more here.
*Average speed to offer is working days based on applications received since April 2021
Cases fully packaged at outset are achieving lower speed to offer timescales
If you are not an intermediary of the Bank, you should not refer to the information contained in this website. If you are a professional and you reproduce any part of the information contained in this communication, to be used with or to advise retail clients, you must ensure it conforms to the Financial Conduct Authority's mortgage conduct of business rules. This site is intended for UK residents (who are intermediaries of the Bank) unless otherwise stated.
Clydesdale Bank PLC Registered in Scotland (Number SC001111). Registered Office: 177 Bothwell Street, Glasgow G2 7ER.
