We know you’ll try and get all supporting documents to us as soon as you can when you submit an application, but from time to time you will have applications that take a bit longer to package. To help you with these cases, we have improved our cancellation process.
Applications will be cancelled if all supporting documentation has not been received within 25 working days of the initial application being submitted. We’ll support you through this with regular updates on anything that’s outstanding. We’ve recently improved the clarity of our updates too.
This process applies to all new applications and those which have been submitted in the last 10 days.
We’ve made it easier for you to make changes to existing applications. If you need to make changes once an application has been submitted, there are now three options you can use:
Please continue to upload documents using the online system. However, if you do need to contact us by email, please be aware that over the next couple of weeks we’ll be making changes to the email addresses you may be currently using. We’ll keep you updated as these email addresses start to change.
If you’d like to know more about any of these changes, please contact your Relationship Manager.
If you are not an intermediary of the Bank, you should not refer to the information contained in this website. If you are a professional and you reproduce any part of the information contained in this communication, to be used with or to advise retail clients, you must ensure it conforms to the Financial Conduct Authority's mortgage conduct of business rules. This site is intended for UK residents (who are intermediaries of the Bank) unless otherwise stated.
Clydesdale Bank PLC Registered in Scotland (Number SC001111). Registered Office: 177 Bothwell Street, Glasgow G2 7ER.
