Online Application Improvements

9th August 2018

We’ve made some improvements to our online application system.

You Asked – We Listened

Thank you to everyone who took part in our recent broker survey. In your responses, you overwhelmingly agreed that it was important to you for a lender’s application system to automatically prompt for document proofs as soon as the application is submitted.

Well, that’s what we’ve done.

Based on the information you provide in the application, you will now be provided with a list of the documents we require, immediately after you submit the case. You can then upload the documents straight away to make sure your application is progressed as quickly as possible.

We’ve also enhanced the system in the following ways:

• Improved the help text for what information you need to provide if your customer is taking an interest only mortgage and downsizing is part of their repayment strategy.
• Introduced a warning message if it looks like you might be double counting the number of dependants.
• Added help text for insurance expenditure.
• Made a 3 year continuous address history mandatory.
• Made a 2 year continuous employment history mandatory, and added an option for you to confirm if this isn’t held.

We hope these changes improve the process for you, and reduce timescales for both you and your customers.

If we have any questions on the information or documents provided, or in the event our underwriters need anything extra, we’ll continue to contact you at the earliest opportunity.

Take a look at the video below to see the new changes.

If you have any questions, please contact your Relationship Manager.