30th September 2019
Exciting news, we’ve launched a new service commitment which means quicker decisions for customers and smarter processing to keep you informed.
Getting things done quickly can make all the difference when it comes to helping customers. That’s why we now aim to issue an offer within 10 days of receiving a fully packaged application, or we’ll give your customer £100.
Quicker decisions
We’ll contact you with a decision in principle within 48 hours of your case being submitted. This will be based on our assessment of the information and documents you provide in the application. If any more documents are needed to progress the case, we’ll let you know here too.
Smarter processing
We’ll process your applications and aim to contact you at each stage of the process, so you know where you stand.
Offers in 10 days
We aim to issue an offer to your customer within 10 working days of receiving a fully packaged application, or we’ll give them £100. T&Cs apply.
Want to know more about our new service? Take a look at our summary or contact your Relationship Manager.
If you are not an intermediary of the Bank, you should not refer to the information contained in this website. If you are a professional and you reproduce any part of the information contained in this communication, to be used with or to advise retail clients, you must ensure it conforms to the Financial Conduct Authority's mortgage conduct of business rules. This site is intended for UK residents (who are intermediaries of the Bank) unless otherwise stated.
Clydesdale Bank PLC Registered in Scotland (Number SC001111). Registered Office: 177 Bothwell Street, Glasgow G2 7ER.
